Shipping policy

Orders are processed within 1 to 5 business days before being shipped to your address.

Shipping typically takes 5 to 9 business days to reach the customer's destination.

Holiday Shipping Notice

Due to the holiday season and increased demand, shipping times may take up to 30 days to arrive at your address, but it's not the usual case. We kindly ask customers to place their orders with this in mind.

Delivery before Christmas is not guaranteed. By placing an order during this period, you acknowledge and agree that shipping delays caused by holidays, carriers, or customs are outside of our control. Orders that arrive after Christmas are not eligible for refunds based solely on delivery timing.

We truly appreciate your patience and understanding during this busy holiday season. If you have any questions, feel free to contact us at hellopearlypaw@outlook.com

Customs, Duties and Taxes

Depending on your delivery country, your order may be subject to import duties, customs fees or local taxes. These charges are determined by your local customs authority and are not included in the product or shipping price shown at checkout, unless expressly stated. Where applicable, they are the responsibility of the recipient.

Incorrect Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an error, contact us at hellopearlypaw@outlook.com as soon as possible and we will do our best to correct it before dispatch.